All prices are inclusive of GST.
Transcat is 100% NZ owned.
The name that will appear on your statement will be Transcat. The payment/prices are in NZD.
All emails, questions & queries will be answered on normal business days Monday – Friday, 9am – 4pm. We try and respond to emails as soon as possible however due to the huge volume of emails our reply may take up to 3 working days. We endeavour to reply to all emails but in the event that you have not received a response within 3 working days please check your junk box, spam & pop-up filters./p>
The Transcat electronic unit is the only product that has a specific warranty, because of the complexity of the product. All other Transcat products are adequately covered by consumer legislation that requires any product to be fit for purpose. Breakages can occur at any time just with any products. Transcat takes responsibility for any fault in Transcat products but not from breakages that are outside of the control of Transcat.
The Transcat Electronic Unit provides a guarantee the purchaser against any direct defect due to faulty materials or manufacture for a period of two years from the date of purchase. This guarantee excludes any damage sustained by misuse or normal wear & tear. This guarantee is in addition to any guarantees which consumers may have under the Consumer Guarantees Act in New Zealand or similar legislation in other parts of the World.
We do not have to give you a refund if:
If you are unsure about a product then please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.
The receiving of orders from customers and the despatch of those orders can be quite complex and there are particular requirements that we are obliged to adhere to. Relevant information is provided to ensure that the customers are properly informed. Please understand that it is necessary that we ask for this information even though it will not always apply to every customer.
All orders placed through Transcat are for delivery only. Transcat doesn't operate a physical retail store so your order can not be picked up.
Orders are delivered by courier and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery.
All orders are delivered using courier and require a signature upon delivery so they can be tracked. We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, the Courier Driver will leave a Card to Call at the delivery address. This card details when the delivery was attempted, the item number and what you need to do to have the items re-delivered.
At the current time we are unable to ship to Australia.
You are responsible for all actions taken with your user name, email address and password.
Your credit card details do not get processed or transmitted through or via our Transcat website. All transactions are processed through a secure payment service provider. Transcat uses Direct Payment Solutions (DPS) to provide this service. DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings.